As mobile phones become more popular for browsing, people are using their smartphones less and less while scrolling through the social networks. That means that if you need to communicate with your client effectively, it’s important for them not only to see what messages are coming from, but also when. Text messaging allows companies like yours to communicate with customers effortlessly without worrying about spam, or anything else, just chat live on the Hangouts app , which has no time limit and everybody can stay always connected.
It’s true that you read that correctly. It is possible to make your business phone number to be text-enabled. This allows employees and customers to communicate better. This also decreases the use of their phones. Employees are able to easily forward calls or messages without having to worry about accuracy.
What is Landline Texting?
With a company number, you can send text messages to customers. Although it could appear that the only way to communicate with your clients is via email or phone however, there are a variety of alternatives. The software for business texting allows you to communicate through SMS (Short Message Service) messages which will be sent directly from your landline at any time of day so that you have access points in their area code.
Can customers text my landline?
Your landline phone isn’t accessible to customers who want to text it however they can send messages to the phone number that is associated with it. You’ve enabled text messaging for business software to enable this feature. This is a fantastic way to turn leads into leads, and also increase your revenues. Also, it saves time when you send out sales notes or invoices by electronic mail, rather than making calls manually.
The people love the convenience of texting and the amount of prospects who are contacting you via text messages is on increasing. They can get in touch with your company when they’re on the go or just for quick advice. Although it could seem trivial providing your contact details in this form allows many potential customers to look for what they like the most. This will boost the rate of conversion for any marketing campaigns targeted at the people who use this form.
What are the reasons why your business line should be used to send text messages to customers?
1. Establish a mailbox for the team
Your company line or team-wide email address is an online chat room where employees can engage in chat. If a customer texts “Your order ready for pickup” the conversation with them will be assigned to that individual without any confusion on whom took what actions during different conversations on this platform . This makes it simpler than ever because now everyone can see every single thing.
2. Tracks all text messages, both outgoing and coming in. text messages
The ability to track text messages from a single line lets you see what’s going on on both sides of the conversation. It’s possible to make sure that your employees treat customers with respect, and make use of corporate-approved communications to help clarify any issues. These conversations also make an audit log so there are no concerns or complaints further down the line.
Text messages are a fantastic way to communicate with those who are seeking details on the product or service you offer. It is possible to inform them of everything happening immediately, and you can also track how many people are asking specific questions. This information can be useful in planning your strategy for marketing.
For more information, click concierge business texting service